Contact Us
Got a question about one of our reviews, spotted something that needs a second look, or just want to tell us we've missed a casino worth covering? This page explains how to reach Online Casinos and what kind of enquiries we're best placed to help with.
What we can help with
Online Casinos is an independent comparison site for Australian players researching online casinos, bonuses, pokies and payment options. We're happy to hear from readers on things like:
- Corrections or updates to a review — bonus terms, licensing details or payment methods that have changed
- Feedback on how we've ranked or scored a particular operator
- Suggestions for casinos or topics you'd like to see covered
- General questions about how our reviews and rankings are put together
- Questions about our editorial approach, outlined in more detail on our About Us page
What we can't help with
It's worth being clear about this upfront, because we get asked fairly often: Online Casinos is a review and comparison site, not a casino operator. That means we can't:
- Process deposits, withdrawals or refunds — these are handled entirely by the casino you've signed up with
- Access, verify or close player accounts on any casino site
- Resolve disputes over bonus terms, wagering requirements or withdrawal delays — these go directly to the operator's own support team, and if unresolved, to the licensing body listed in their terms
- Offer financial, legal or gambling-support counselling
If you're dealing with a payment issue or account dispute, your first step is always the live chat or email support offered by the casino itself. Every casino we list is required to hold a licence in an offshore jurisdiction, and that licence typically comes with a formal complaints process if support doesn't resolve things.
If you need support with your gambling
If you or someone you know is finding it hard to keep gambling under control, that's a separate and more important conversation than anything we can help with by email. Our Responsible Gambling page lists tools like deposit limits and self-exclusion, along with independent Australian support services that operate outside of any casino or review site.
How we handle enquiries
We read every message that comes through, though as an independent editorial team we can't guarantee a response time on general feedback. Enquiries relating to factual errors — an out-of-date bonus figure, a changed wagering requirement, an incorrect licence number — are prioritised, since accuracy is the whole point of what we do.
Before writing in, it's worth checking whether your question is already answered in our About Us page, which covers how we research and rate operators, or in the specific review you're reading, where headline offers, wagering conditions and payment details are listed alongside the operator's terms.
A note on independence
Online Casinos may earn a commission if you sign up with a casino through a link on this site. This doesn't affect how operators are ranked, and it doesn't change the answer you'll get if you write in to flag an issue with one of them. Our full terms are set out in our Terms and Conditions.